Comply Direct General Privacy Statement

Personal Data

Personal data is specific information about personal or factual characteristics relating to an individual who can be identified from that data. This includes information such as your real name, address, telephone number and date of birth.

Collection and Processing of Personal Data

The legal basis for processing personal data is Legitimate Interest. We are a government approved producer compliance scheme and support companies who have a legal obligation under the Packaging, WEEE and Batteries regulations.

Comply Direct is committed to protecting the privacy of users of our websites and services. When you visit our web pages, our web servers record IP address, connection data, pages you visit when visiting our site and operating system used to access our site. We will collect additional personal information such as: your name; address; telephone number; e-mail address; your requirements of the service you request.

The member/trial member area of Comply Direct’s website requires registration and a password for access. Information obtained through the website may also be used for Comply Direct’s marketing purposes within the limits of national law. Comply Direct provides a right of access and rectification of personal data under the applicable legislation, please refer to Right to Information below.

Your information may be passed on to the Environment Agency. We will only pass on information regarding your Packaging, WEEE or Batteries registration.

Passing on Personal Data

We use the personal data which you have provided us with to carry out your requests and requirements for the basis of completion of contract. We track web usages to improve and identify the services we can offer and provide to you, ensuring our web and email content is relevant and useful to you.

We will send you marketing information if you have consented or if we have a legitimate interest to do so.

Comply Direct do not sell, transfer or share or disclose your data and will not do so in future, as we are committed to protecting your data. We will disclose, however, if required by law, or for the purpose of the contract we hold with you unless you have given Comply Direct express consent to do so.

Contact from Comply Direct

Comply Direct would like to contact you and keep in touch to provide you with offers and updates to legislation, company information, news, products and its services. If you contact or register with Comply Direct on our web pages, we will request that you indicate whether or not you would like to receive direct marketing material from us. If we currently hold your information or you are already a customer we will continue to send you the necessary information in connection with your existing contracts and current interests.

You can unsubscribe from our mailing list at any time by emailing us at

Use of Web Tracking

Comply Direct uses web tracking software to determine our website usage, how many visitors and how often without collecting personal data or IP addresses. The data that is used is anonymous and summarised for statistical purposes and for developing the website.

How does Comply Direct protect data?

Comply Direct takes the security of your data seriously. Comply Direct has internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by its employees in the performance of their duties.

Where Comply Direct engages third parties to process personal data on its behalf, they do so on the basis of written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data. Your data is saved in a secure operating environment which is not accessible to the public.

Right to Information

As a data subject, you have a number of rights. You can:

  • access and obtain a copy of your data on request
  • require Comply Direct to change incorrect or incomplete data
  • require Comply Direct to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing; and
  • object to the processing of your data where Comply Direct is relying on its legitimate interests as the legal ground for processing.

If you would like to exercise any of these rights, please contact Comply Direct by email on or call 01756  794 951

If you believe that Comply Direct has not complied with your data protection rights, you can complain to the Information Commissioner.


For how long does Comply Direct keep data?

We will retain your personal information for the period necessary to fulfil the purposes outlined in this policy unless a longer retention period is required or permitted by law.


Changes to Data Protection Statement

Comply Direct reserves the right to change or update its data protection statement at any time with or without notice. We regularly review and update our data protection statement.

By using Comply Direct’s website and services you agree to this privacy statement.

This statement was last updated 15 May 2018

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