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13 years as a packaging compliance scheme…transparency & integrity sets Comply Direct apart from the rest

17th October 2019

Cherry Whittaker

Our purpose as a compliance scheme is to provide first class environmental services and solutions with honesty, integrity and a transparent approach. We have 13 years’ experience in the packaging compliance market and are the fastest growing UK packaging compliance scheme with a consistent 99%-member retention rate year-on-year

Comply Direct are the 2nd largest UK packaging compliance scheme and we strongly believe that we are a customer centric business. Delivering compliance with a premium level of customer service is our main focus, which very much differentiates us to other compliance schemes.

We are the ONLY compliance scheme in the UK to have the Customer Service Excellence standard AND the Investors in People Gold Award, which is one of the reasons we're the trusted partner of choice to over 1500 compliance members.

Comply Direct member benefits

Our carefully tailored service removes the hassle of packaging compliance and we pride ourselves on ensuring members are kept fully informed about the PRN market and key industry developments so that they know what pricing to expect before receiving invoices from us.

We assign each of our members their own dedicated Account Manager who works closely with them on a bespoke basis to get to know them and their business inside out. Our members find this service invaluable and it always tops the results in our satisfaction surveys which we conduct regularly to ensure we continually improve our service offering.

We treat each of our members as our partner and act as an extension of their team. Our ethos is “always finding a better way” which inspires our every working day, and our motivated, dynamic team allow Comply Direct to seamlessly adapt to each of our partner’s individual business needs.

Members receive regular, transparent PRN market and regulatory updates via free webinars and communications as well as provision of additional supporting resources on a bespoke online member area. Financially, members benefit from transparent and cost-effective compliance fees, and accurate cost forecasting for internal budgeting, plus much more, ensuring Comply Direct members enjoy value for money year-on-year.

2019 success

Testament to our extensive member benefit offering as standard, premium customer service from initial enquiry through to registering as a member and beyond, as well as our hassle-free joining process, Comply Direct had the highest number of new producers join our packaging scheme in 2019, compared with all other compliance schemes in the market.

In addition, we are pleased to share that following our recent Environment Agency audit in May 2019 on our packaging compliance scheme specifically, Comply Direct achieved a qualitative rating of ‘Exceeding Expectations’, which is the highest possible rating given. We believe this is very much a reflection of our dedicated, highly-skilled team and effective internal processes ensuring we can provide a high quality service for our members.

We continually gain fantastic feedback from our members via regular surveys and hold an excellent Net Promoter Score of 80; a metric that measures customers' willingness to recommend a company's products or services to others. You can read what our current members think about us HERE

Added value and policy support

Comply Direct have recently invested in a plastic recycling facility and accredited re-processor based in Leeds, to support UK re-processing for the benefit of our members, which you can read more about HERE

Additionally, we are committed to representing our members' views through lobbying to government and providing support to members with their own consultation responses.  There is current uncertainty around the future of the packaging waste regulations but we are able to provide surety that we have the resource and knowledge available to us to support members through major legislative change, ensuring they are fully compliant throughout.

We have a dedicated, in-house Policy Researcher, Martin Hyde, who is our industry voice and represents our members' views by regularly communicating with government to influence positive change. Martin is responsible for reviewing and analysing environmental regulatory changes and communicating to members how those changes may impact them.

Get in touch

If you’d like to find out what we can offer you for your 2020 packaging compliance, please don’t hesitate to contact us by calling 01756 794 951 or emailing us at marketing@complydirect.com

(It is worth noting that in order to have the option to change compliance schemes for 2020, you will need to notify your current scheme that you would like to opt-out of automatic renewal for 2020 before Monday 30 September. This is the standard industry deadline; however, some schemes have different deadlines so it is worth checking this with them.)