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14 years as a packaging compliance scheme…transparency & integrity sets Comply Direct apart from the rest

9th June 2020

Cherry Whittaker

Our purpose as a compliance scheme is to provide first class environmental services and solutions with honesty, integrity and a transparent approach. We have 14 years’ experience in the packaging compliance market and since our inception, have achieved the fastest, sustained scheme growth year-on-year, placing Comply Direct as the second largest UK packaging compliance scheme

Comply Direct are proud to hold a consistent 99% member retention rate and we strongly believe that we are a customer centric business. Delivering compliance with a premium level of customer service is our main focus, which very much differentiates us to other compliance schemes.

We are the ONLY compliance scheme in the UK to have the Customer Service Excellence standard AND the Investors in People Gold Award, with an additional IIP Health and Wellbeing Award, which is one of the reasons we're the trusted partner of choice to over 1500 compliance members.

Comply Direct member benefits

Our carefully tailored service removes the hassle of packaging compliance and we pride ourselves on ensuring members are kept fully informed about the PRN market and key industry developments so that they know what pricing to expect before receiving invoices from us.

We assign each of our members their own dedicated Account Manager who works closely with them on a bespoke basis to get to know them and their business inside out. Our members find this service invaluable and it always tops the results in our satisfaction surveys which we conduct regularly to ensure we continually improve our service offering.

We treat each of our members as our partner and act as an extension of their team. Our ethos is “always finding a better way” which inspires our every working day, and our motivated, dynamic team allow Comply Direct to seamlessly adapt to each of our partner’s individual business needs.

Members receive regular, transparent PRN market and regulatory updates via free webinars and communications as well as provision of additional supporting resources on a bespoke online member area. Financially, members benefit from transparent and cost-effective compliance fees, and accurate cost forecasting for internal budgeting, plus much more, ensuring Comply Direct members enjoy value for money year-on-year.

2019/2020 success

Testament to our extensive member benefit offering as standard, premium customer service from initial enquiry through to registering as a member and beyond, as well as our hassle-free joining process, Comply Direct had the second highest number of new producers join our packaging scheme in 2020, compared with all other compliance schemes in the market.

In addition, we are pleased to share that following our most recent Environment Agency audit in 2019 on our packaging compliance scheme specifically, Comply Direct achieved a qualitative rating of ‘Exceeding Expectations’, which is the highest possible rating given. We believe this is very much a reflection of our dedicated, highly-skilled team and effective internal processes ensuring we can provide a high quality service for our members.

We continually gain fantastic feedback from our members via regular surveys and hold an excellent Net Promoter Score of 80; a metric that measures customers' willingness to recommend a company's products or services to others. You can read what our current members think about us HERE

COVID-19 - Comply Direct remain fully operational

We are pleased to reassure you that the Comply Direct team are working as normal in line with government guidelines during this time to support obligated producers and provide guidance to help you ensure continuing compliance throughout the pandemic. We remain an effective and fully operational business and are here to support producers across our full-service offering, as per our usual high-standard of customer service levels.

Click here to see our full COVID-19 statement

Added value and policy support

Comply Direct have recently invested in a plastic recycling facility and accredited re-processor based in Leeds, to support UK re-processing for the benefit of our members, which you can read more about HERE

Since the launch of The UK Plastics Pact, as well as being a supporting organisation of the pact, we also launched a member benefit service for supporting our scheme members who are part of the Plastics Pact in ensuring correct data reporting to WRAP each year. 

Additionally, we are committed to representing our members' views through lobbying to government and providing support to members with their own consultation responses.  There is current uncertainty around the future of the packaging waste regulations but we are able to provide surety that we have the resource and knowledge available to us to support members through major legislative change, ensuring they are fully compliant throughout.

We have a dedicated, in-house Policy Leader, Martin Hyde, who is our industry voice and represents our members' views by regularly communicating with government to influence positive change. Martin is responsible for reviewing and analysing environmental regulatory changes and communicating to members how those changes may impact them.

Get in touch

If you’d like to find out what we can offer you for your 2021 packaging compliance, please don’t hesitate to contact us by calling 01756 794 951 or emailing us at marketing@complydirect.com

(It is worth noting that in order to have the option to change compliance schemes for 2020, you will need to notify your current scheme that you would like to opt-out of automatic renewal for 2021 before Wednesday 30 September. This is the standard industry deadline; however, some schemes have different deadlines so it is worth checking this with them.)