Celebrating over 15 years as a packaging compliance scheme…transparency & integrity sets Comply Direct apart from the rest

26th January 2022

Cherry Whittaker

Our purpose as a compliance scheme is to provide first class environmental services and solutions with honesty, integrity and a transparent approach. We have over 15 years’ experience in the packaging compliance market and since our inception, have achieved the fastest, sustained scheme growth year-on-year, placing Comply Direct as the second largest UK packaging compliance scheme

Comply Direct is proud to hold a consistent 99% member retention rate and we strongly believe that we are a customer centric business. Delivering compliance with a premium level of customer service is our main focus, which very much differentiates us to other compliance schemes.

We are the ONLY compliance scheme in the UK to have the Customer Service Excellence standard AND the Investors in People Gold Award, with an additional IIP Health and Wellbeing Award, which is one of the reasons we're the trusted partner of choice to over 1700 compliance members. Comply Direct is also BSI Certified ISO 9001, ISO 14001 and ISO 22301 and are a carbon neutral company with a proud signee of Pledge to Net Zero.

Comply Direct member benefits

Our carefully tailored service removes the hassle of packaging compliance and we pride ourselves on ensuring members are kept fully informed about legislative changes and the PRN market so they understand how this will impact their business, enabling our members to plan and budget accordingly. 

We assign each of our members their own dedicated account team who works closely with them on a bespoke basis to get to know them and their business inside out. Our members find this service invaluable and it always tops the results in our satisfaction surveys which we conduct regularly to ensure we continually improve our service offering.

We treat each of our members as our partner and act as an extension of their team. Our ethos is “always finding a better way” which inspires our every working day, and our motivated, dynamic team allow Comply Direct to seamlessly adapt to each of our partners' individual business needs.

Members receive regular, transparent PRN market and regulatory updates via free webinars and communications as well as provision of additional supporting resources on a bespoke online member area. Financially, members benefit from transparent and cost-effective compliance fees, and accurate cost forecasting for internal budgeting, plus much more, ensuring Comply Direct members enjoy value for money year-on-year.

2022 success

Testament to our extensive member benefit offering as standard, premium customer service from initial enquiry through to registering as a member and beyond, as well as our hassle-free joining process, Comply Direct had the second highest number of new producers join our packaging scheme in 2022, compared with all other compliance schemes in the market.

In addition, in our most recent Environment Agency audit on our packaging compliance scheme specifically, Comply Direct achieved a qualitative rating of ‘Exceeding Expectations’, which is the highest possible rating given. We believe this is very much a reflection of our dedicated, highly-skilled team and effective internal processes ensuring we can provide a high quality service for our members.

We continually gain fantastic feedback from our members via regular surveys and hold an excellent Net Promoter Score of 74; a metric that measures customers' willingness to recommend a company's products or services to others. You can read what our current members think about us HERE

Consultancy offering - plastic tax, EPR, carbon management, ESG, resource efficiency and more!

Comply Direct is a full service environmental consultancy, as well as a compliance scheme, helping organisations to achieve their sustainability aspirations. 

Led by the ever-changing global agenda, we have a continually developing consultancy offering to meet and exceed customer demand, offering a wide range of specialist services for mandatory compliance and voluntary sustainability areas. These include, packaging and material resource efficiency (support in preparing for Extended Producer Responsibility (EPR) and the UK Plastic Packaging Tax), Energy Savings Opportunity Scheme (ESOS), SECR, carbon management (including carbon footprinting and offsetting), ISO 14001, Environmental, Social and Governance, zero waste to landfill solutions and recycling for materials and WEEE.

It is paramount that businesses take responsibility for their environmental impact and work towards reducing this in order to tackle the climate change emergency. Our service offering is underpinned by this overall aim and we empower organisations to begin their sustainability journey and achieve great success. Increasingly, companies need to be meeting the progressing expectations of their consumers and wider supply chain, who are becoming proactive in only engaging with organisations addressing this within their business. 

Our B CORP journey

We are incredibly excited to be on our journey to B Corp certification, and as part of this, we aspire to harness the power of the businesses we proudly work with to positively impact our planet.

This process requires us to measure our complete social and environmental performance. From supply chain and input materials to charitable giving and employee benefits, B Corp certification verifies that a business is meeting high standards of social and environmental performance, transparency, and accountability. As we navigate the changing environmental legislative landscape, B Corp will support in shaping our strategic direction.

Get in touch

If you’d like to find out what we can offer you for your packaging compliance and/or help you to start your sustainability journey, please don’t hesitate to contact us by calling 01756 794 951 or emailing us at marketing@complydirect.com

(It is worth noting that in order to have the option to change compliance schemes for 2023, you will need to notify your current scheme that you would like to opt-out of automatic renewal for 2023 before Friday 30 September 2022. This is the standard industry deadline; however, some schemes have different deadlines so it is worth checking this with them.)