We're proud to partner with over 1200 loyal members who choose to stay with us year-on-year, evidenced by our consistent 99% retention rate. This is testament to our second to none service quality, particularly our dedicated Account Management offering which differentiates Comply Direct in the market
Recently, we have spoken to many companies who are obligated packaging producers in the UK and who have been subsequently surprised at the level of account management Comply Direct provide as standard. In addition, a handful of local businesses who are currently looking to change packaging compliance schemes came to visit our offices to find out more about the way we work, and also had the same reaction.
We pride ourselves on being a customer centric business with a transparent approach; an ethos we knew the market needed and therefore, was our key reason for establishment in 2006.
In line with this, dedicated account management is a natural important element of our service alongside a host of other benefits enjoyed by our members. We assign each of our members their own dedicated Account Manager who works closely with them on a bespoke basis to get to know them and their business inside out. Our members find this service invaluable and it always tops the results in our satisfaction surveys which we conduct regularly to ensure we continually improve our service offering.
As well as an Account Manager who is an Environmental Data Analyst, our members have access to support from our Commercial Manager, Compliance Lead and the full Comply Direct team when required. Comply Direct hold the Investors in People Gold Award, meaning we have a host of employee benefits and initiatives in place to drive motivation and productivity which results in the high quality customer service delivered.
We treat each of our members as a partner and act as an extension of their team. Our ethos is “always finding a better way” which flows throughout all our business operations and our motivated, dynamic team allow Comply Direct to seamlessly adapt to each of our partner’s individual business needs.
Hear from our Compliance Lead Emily Rice in the video below as she talks about the team she manages who are our dedicated Account Managers; including the high level of support and knowledge they bring to the table for the benefit of our members and why we are the trusted compliance partner of choice.
Click here to discover more about Emily, her role at Comply Direct and also meet the rest of the lovely Comply Direct team!
If you like what you see and would love to receive all the fantastic benefits our members enjoy, discover more about joining our scheme and see what we can offer you by calling our team of compliance experts on 01756 794 951 or email firstname.lastname@example.org