Our Service Benefits

Highest standards of service & support, value, quality, expert knowledge,
integrated services, impact rewards scheme and our policies 



100% of our members recommend our services!

Become a member  

There has never been a better time to join Comply Direct

Join Comply Direct for your 2023 compliance and as your trusted partner we’ll provide you with a dedicated Account Team and a simpletransparent approach to fulfilling your legal obligations focused upon delivering a premium level of customer service. Register with us by filling in our quick online form here 

Comply Direct are the ONLY compliance scheme in the UK to hold the customer service excellence award, and the first to achieve IIP Platinum in the market. That’s one of the reasons we are now the trusted compliance partner of choice for over 1700 members, so join us for 2023 and enjoy hassle-free, flexible and cost-effective compliance with the knowledge that your legal obligation is in safe hands.

We have a 100% compliance track record, multiple quality accreditations, superb online member systems, experienced and dedicated data analysts, a customer impact rewards system, accurate online cost forecasting, regular member webinars and updates, award-winning customer service and a dynamic team who allow Comply Direct to seamlessly adapt to each of our members' individual business needs. 

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We have been with Comply Direct since the beginning and have never looked back! The whole package from Comply Direct has been consistently good.

Tithebarn Ltd

Highest Standards of Service & Support

Our 99% member retention rate is a testament to our expert team of dedicated account managers who are always on hand to assist, ensuring a hassle-free and flexible compliance solution. This, combined with our Customer Service Excellence standard and our bespoke online systems, provides an unrivalled service tailored to the needs of your business.

Meet Emily Rice our Compliance Manager

Here is Emily talking about the team she manages who are our dedicated account managers; including the high level of support and knowledge they bring to the table for the benefit of our members and why we are the trusted compliance partner of choice.


Comply Direct boast cost-effective and transparent compliance fees, accurate cost forecasting for internal budgeting purposes plus much more ensuring all members enjoy value for money year on year. Free webinars, free audits, personalised online member account for seamless submissions and your own dedicated expert account manager.

Trust & Quality

14 years as an approved UK producer compliance scheme, now the trusted partner for over 1500 members including John Lewis, Britvic, Aldi, Cranswick Plc, SPAR and Muller. Our multiple certifications, accreditations and awards, which include ISO 9001, ISO 14001, ISO 22301, IIP Platinum Standard with the Heath & Wellbeing Gold Award and Customer Service Excellence Award, ensure we are focused on quality and can promise peace of mind compliance and brand protection for our members.

Expert Knowledge

Our expert team of compliance specialists have an enviable wealth of environmental compliance knowledge. In addition to this, we have had the pleasure of working with a variety of companies over the years allowing us to build up our knowledge of various industry sectors. Our team will also engage with you and represent your views to the government on legislative issues via consultations.

Customer Impact Rewards

As a valued member of Comply Direct, you are automatically enrolled on our Customer Impacts Rewards initiative. The programme rewards members with Impact Tokens throughout the compliance year based on various actions which demonstrate ongoing support and dedication to our partnership. Impact Tokens are awarded on an ongoing basis in relation to actions by customers (for example, completion of an online survey or continuation of membership) and can be redeemed in the form of a charitable contribution towards positively impacting our planet, both environmentally and socially. Full terms and conditions available here

We can accommodate all of your environmental needs

As your environmental partner, we can provide a range of integrated services to accommodate all of your environmental needs combined with the highest standards of service and support. We can assist with environmental compliance both in the UK and overseas, as well as waste management, sustainability solutions such as ESOS compliance and SECR, and training packages tailored to the needs of your business with discounts available in all areas.

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Find out even more about our service benefits.