Our Policies & Standards

Our multiple certifications, accreditations and awards, ensure we
are focused on quality and can promise peace of mind
compliance 
and brand protection for our members

Quality guaranteed & peace of mind compliance

Give us a try and see  
 

Our multiple certifications, accreditations, policies and awards, which include ISO 9001, ISO 14001, ISO 22301, IIP Platinum Standard with the Health & Wellbeing Gold Award, and Customer Service Excellence Award, ensure we are focused on quality and can promise peace of mind compliance and brand protection for our members.

Proud to be certified as a B Corporation

We are delighted to have achieved B Corp certification, and as part of this, we aspire to harness the power of the businesses we proudly work with to positively impact our planet. 
 
The process required us to measure our complete social and environmental performance. From supply chain and input materials to charitable giving and employee benefits, B Corp certification verifies that a business is meeting high standards of social and environmental performance, transparency, and accountability. 

This accolade is certified by B Lab, the not-for-profit behind the B Corp movement, confirming we have met rigorous social and environmental standards which represent our commitment to goals outside of shareholder profit.

Click here to download our B Corp Certificate. 

Our 2021-2022 Environmental, Social & Governance (ESG) Report

We have created our first ESG report for our 2021-22 financial year, to replace our previous Corporate Social Responsibility annual report. This is to utilise the more thorough structure for building a full business impact summary aligned with our B Corp certification, and further quantify our efforts in each area. In complement to the ESG structure, we have chosen to make reference to the United Nations Sustainable Development Goals (SDGs) throughout this report. These goals represent the World’s agenda for equitable, socially inclusive and economically sustainable economic development.

Click here to download our 2021-22 ESG report

Environmental

Comply Direct aim to lead by improving our own environmental performance, adopting a lifecycle approach to reducing the impact of our services and working with key suppliers to develop environmental best practice.

Carbon Footprint Report 2021

This report details Comply Direct's organisational carbon footprint for the 2021 calendar year, reporting on scope 1, scope 2, and selected scope 3 emissions. Click here to view the full report

Carbon Offsetting

Comply Direct are committed to reducing our emissions in line with business growth. However, we acknowledge that currently, there are some residual emissions which are a consequence of our operations. We aim to reduce these in the future. In order to offset the residual emissions for 2020 we purchased 37 Tonnes of Verified Carbon Standard Offsets in April 2021. We chose to offset through Verified Carbon Standard (VCS) reduction projects and planted 19 trees in the UK and 18 trees in Kenya.

View our carbon offsetting certificate here

Read more about the carbon offsetting projects here

Race to Zero

Comply Direct have joined the Race to Zero, a coalition committed to take rigorous and immediate action to halve global emissions by 2030 and deliver a healthier, fairer zero carbon world overtime.

To join the coalition, Comply Direct have met a sequence of criteria, bringing us to the ‘Startling Line’ of the race, followed by a demonstration of ‘Leadership Practices’. Within this criterion we defined procedural steps within our race to net zero and defined substantive areas where networks and initiatives must at least reach the current frontier of best practice and indicate how leaders can push beyond it.

Comply Direct have committed to achieving Net Zero by 2041 and are excited to introduce multiple internal projects to support in our carbon reduction plan. To read our full plan outlining how we intend to reach our Race to Zero target click here.

To read our full new story on joining the Race to Zero, click here.

Business Declares Membership - Comply Direct Declaration

Comply Direct is proud to have joined Business Declares and the fast-growing network of businesses who acknowledge the Climate and Ecological Emergency. We are committed to reducing our emissions and impact on biodiversity, with an ambition to be net zero by 2030 for our direct emissions. Underpinning our dedication to creating an improved environment, is our company vision to build a better, fairer, sustainable world for all. Our business purpose is to lead, inspire and educate to positively impact society and the environment. Therefore, concern for both people and the planet is already embedded throughout our values and operations. We will share our journey as part of the Business Declares collective and hope that together we can make the required change happen. We celebrate all companies that declare and whilst we have much progress still to make at Comply Direct, we are indeed making positive headway on an improvement roadmap to being a real force for good in this world. Our priority is to accelerate our own action and inspire speedier action from other businesses. We are truly excited by the level of combined good that will come from many organisations having a clear purpose and aligned, ethical values to all Business Declares Members. As a signatory of Business Declares, we are part of a coalition of the willing; looking to collaborate and accelerate action whilst continuing to highlight the challenges and uncomfortable truths in paramount existence on our planet.

Discover more about the Business Declares movement and how to apply for membership HERE

The CEE Bill

Comply Direct have joined The CEE Bill, which is designed specifically to reverse the climate and ecological breakdown we're facing. The Bill requires the UK to take responsibility for its fair share of greenhouse gas emissions, to actively restore biodiverse habitats, and to stop damaging our natural world through the production, transportation, and disposal of the goods we consume.

We are excited to join 268 well respected signatories who support for a new law to tackle the climate and ecological emergency. 

Better Business Act

Comply Direct is proud to support the Better Business Act, a campaign to change UK law to ensure that company directors are responsible for advancing the interests of shareholders alongside those of wider society and the environment.

Hundreds of businesses have already signed up to create a cleaner, greener, fairer future for all. Together, we will ask for the government’s leadership to help deliver this new contract between business and society. Join us, act now:  www.betterbusinessact.org 

Social

We place people at the heart of all we do and social responsibility is embedded through our company values of Trust, Commitment, Respect, Passion and Innovation. We have always recognised and advocated the importance of operating in a socially responsible manner toward our stakeholders; including customers, suppliers, employees and our wider community.

Corporate Social Responsibility

Comply Direct recognises the importance of operating in a socially responsible manner toward people, the community, and the environment. Social Responsibility is embedded through our company values of Trust, Commitment and Respect. Click here to download our CSR Policy.

Investors in People 

Comply Direct achieve the Investors in People Platinum Award and Investors in Wellbeing Gold Award.

Comply Direct started their Investors in People journey in 2010 and have successfully achieved multiple accreditations over the years. This year, during their 16th year in business, they have been awarded the most esteemed people Platinum Standard and the incredible wellbeing Gold Standard. Only 5% of IIP accredited businesses have attained the platinum standard, making this a significant milestone for Comply Direct.

Investors in People is the UK's leading accreditation for business improvement through people management and provides a wealth of resources for businesses to innovate, improve and grow, with a focus on good people making great business. It’s a simple framework to benchmark the effectiveness of leadership and management practices in any organisation.

Living Wage Employer

Comply Direct have become a living wage employer, joining thousands of businesses, across the UK, who believe their staff deserve a wage which meets every day needs.

 

As a Living Wage Employer, we ensure that all employees are paid at least the living wage and are committed to increasing salaries in line with official announcements. This attainment is a long-term investment into our employees, which encompasses our core company values, trust, commitment, and respect. 

Governance

Compliance is and has always been a vital part of our business, for both our customers and our own operations, therefore, we are committed to optimum corporate governance. We take pride in practising a transparent business approach alongside maintaining honesty and integrity, which we believe are paramount principles to assure premium quality service delivery and to achieve our
business growth ambitions.

Quality - ISO 9001

We maintain a Quality Management System which meets the requirements of ISO9001:2015 and this, along with our constant assessment of developments in our industry assists Comply Direct in achieving the highest standard of business practices and service offering across environmental compliance and consultancy throughout the UK. We take a thorough approach to all our services which delivers peace of mind to our customers that all applicable requirements are satisfied.

Comply Direct has established a number of quality objectives in line with our purpose, strategy and aims. These are reviewed, monitored, measured, and reported on quarterly.

This policy is publicly available to all interested parties and has been communicated throughout the Company and to all new Comply Direct suppliers.

Complaints procedure and feedback

We aim to solve all concerns immediately. In the unlikely event of a complaint or negative feedback, Comply Direct will write to you with details about who is handling the complaint/feedback and confirm when you are likely to receive further updates. 

We will advise you of any follow-up actions that have been implemented as a result of feedback and complaints. 

We monitor all services regularly to ensure complete customer satisfaction.

If you would like to submit feedback, please contact Operations Manager, Emily Rice.

Customer Service

Comply Direct is committed to meeting the highest standards of customer service in all its dealings with customers across its full range of service provision. 

Customer satisfaction and retention is at the top of our agenda from the board of Directors to senior management team through to all employees. By communicating this policy, our aim is to ensure all customers have a clear understanding of what to expect from the services we deliver and to also ensure that we are consistent with the standard of customer service provided by each and every member of our team.

This policy is publicly available here and has been communicated throughout the Company and to stakeholders. This policy is fully supported by senior management and will be monitored and reviewed annually.

We are also very proud that Comply Direct are registered as a Customer Service Excellence award holder.

Having passed an assessment by the Centre of Assessment, Comply Direct’s communications and service levels were determined worthy of the Customer Service Excellence hallmark and as such has been awarded use of the logo in recognition of the achievement.

Click here to download our Customer Service Excellence certificate.

For more information please contact our Director of Talent, Culture and Operations, Jessica Aldersley

Comply Direct made the changeover to their scheme simple and stress free and we haven't looked back; we're delighted with their service

John Lewis Partnership

Business Continuity Policy - ISO 22301

Business continuity planning is vitally important and Comply Direct maintains a comprehensive business continuity management system which meets the requirements of ISO22301:2019.

Like many companies, Comply Direct is exposed to potential risks that could disrupt or destroy critical business functions and the delivery of its services. In the event of an incident, the safety and security of employees is of the highest priority, along with ensuring the continuity of critical business functions whilst being committed to satisfying applicable legal and other requirements.

It is our aim to have in place an effective and sustainable business strategy, and we therefore undertake regular business impact analysis exercises in order to identify the key services which would have the biggest impact to business continuity in the event of an emergency or business disruption. 

This policy is publicly available to all interested parties and has been communicated throughout the Company and to all new Comply Direct suppliers.

Click to download the Business Continuity Policy

Click here to download our ISO 22301 certificate

If you would like any further information about Comply Direct's Business Continuity Policy, please contact our Operations Manager, Emily Rice.

Environmental Policy - ISO 14001

Comply Direct recognises the importance of environmental protection and this policy applies to all activities undertaken by the company. Comply Direct adopt a lifecycle approach to reducing the environmental impact of our services, working with key suppliers to develop environmental best practice. The company maintains an Environmental Management system which meets the requirements of ISO 14001:2015. Commitments made by the company include compliance with all obligations including our legal requirements and expectations of interested parties.

This policy is publicly available to all interested parties and has been communicated throughout the Company and to all new Comply Direct suppliers.

Click to download our Environmental Policy

Click here to download our ISO 14001 certificate

If you would like any further information about Comply Direct's Environmental Policy, please contact our Operations Manager, Emily Rice